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Frequently Asked Questions

Q: What is SuperSaaS?
SuperSaaS offers web-based utilities that can be used from any computer connected to the internet without the need to install anything. Its leading product is a utility to quickly build a flexible appointment scheduling calendar. What's special about SuperSaaS is that you do not need to know anything about programming to set a booking system up yourself; you just construct it by picking options from interactive web forms. Feel free to create a free account to try it out, or watch a tour of the features.
Q: How much will this cost me?
The site is free to try out and is free for non-commercial use. While you are using the free version advertisements are displayed and the site has a few limitations. Details can be found in the price list.
Q: Is my confidential data safe on your systems?
SuperSaaS is currently in use by several medical institutions in the United States and in other countries. Because our business depends on their continued satisfaction we take security and resilience very seriously. Our servers are located in a state of the art datacenter with 24/7 monitoring and fully redundant links to the world's largest Internet exchange. The system is backed up automatically at regular intervals to two different locations. In addition we are in full compliance with the European Union Data Protection Directive. SuperSaaS has not had any unscheduled downtime since the start of the operation several years ago.
Q: I am a web developer; can I buy SuperSaaS for a customer?
You are welcome to resell our service and are free to add customizations or additional services using our API. For details and pricing see the partner programs page. The software is not for sale for installation on your own server.
Q: What happens if I exceed the appointment limit for my account?
If you exceed the maximum number of appointments allowed for your account the system will notify you by e-mail. You then have three days to either upgrade the account or reduce the number of appointments. If you still exceed your limit after three days the system will no longer accept new appointments until the situation is rectified. All other functionality remains unchanged. So you, and your users, can still view and edit appointments that have already been entered.
Q: My subscription payment failed, will my appointments be deleted?
SuperSaaS will under no circumstance remove your upcoming appointments, not even if your subscription gets cancelled. If a payment fails it will simply be retried a few days later and if it fails again you will receive several days grace period to re-subscribe. After that your account will be blocked from making new appointments until the situation is rectified, it will otherwise remain functional.
Q: My subscription got cancelled due to a payment problem, what should I do?
If your subscription was cancelled, either accidentally or on purpose, you can simply re-subscribe on the "Subscription Status" page. If you had any time left on your previous subscription term PayPal may not realize it is an extension and therefore will not honor the remaining time. So please re-subscribe on the last day of your current payment term if you still have time left. If you already re-subscribed but still had time left, please contact us, and the amount that was double paid will be refunded.
Q: How can I change the credit card I use to pay my subscription?
Be careful, if you simply remove your old credit card from your PayPal account and then later add a new one, PayPal will have cancelled all your active subscriptions in the mean time. To avoid this you need to (1) First add your new card, (2) Find your existing subscription in the "history" screen, (3) Change the funding source on your existing subscription to the new card, (4) Then it is safe to remove the old card.
Q: How can I cancel my subscription?
You can cancel your subscription at any time from your PayPal account, which you can find by logging in to the cancellation page. This will downgrade your account to the free version at the end of your current payment term. If you want to completely remove your account and all associated data you can do so on that same page when the account has reverted to the free version.
Q: If I want to use this at my salon/tennis club/business do I need an internet connection there?
Not necessarily. Consider the following example: A rowing club uses SuperSaaS to book boats, but they do not have a computer at the boathouse. Members are allowed to book via internet until one week in advance. Once a week someone prints out the schedule and puts it on the board in the boathouse. To change an appointment after that time you will have to call them or come by. There is a configuration option to automatically enforce how long in advance an appointment can be made or changed.
Q: Do I need to have my own web site?
Typically people put a "click here to book" link on their own web site that links to their SuperSaaS schedule. However, if you are using it for an informal purpose, or you don't have a web site, you can simply send the link to your users in an e-mail.
Q: Can I handle payment through your web site?
Yes, you can set up the reservation system to request payment before confirming an appointment. The financial transaction is handled through PayPal, so you will need a PayPal account (but your customers do not need to have a PayPal account). There is also support for handling payments yourself if you do not want to use PayPal. You can look at the payment tutorial to learn more.
Q: I found a bug. Can you fix it?
Thank you for helping us to improve the site. Please use the feedback form to notify us. All e-mails are answered promptly.
Q: Which browsers are supported?
SuperSaaS has been confirmed to work on Internet Explorer 6, 7 & 8, Firefox 1.5, 2, 3, 3.5 & 3.6, Opera 9 & 10, Safari 3 & 4 and Chrome. That's basically every browser out there, so you don't have to worry whether it will work properly on the computer of your end users. In addition there is a version of SuperSaaS optimized for mobile devices such as the iPhone or Blackberry.
Q: What languages do you support? When will SuperSaaS be available in my language?
Everything the end-user can see, such as the appointment pages and confirmation e-mails, is available in English, Spanish, German, French, Italian, Japanese, Dutch, Portuguese, Danish, Swedish, Norwegian, Finnish and Serbian. The screens with administrator settings are only translated for a few of those languages and remain in English for the others. If your language is not yet listed and you would like to assist us with a translation you are welcome to contact us.
Q: What plug-ins will SuperSaaS install?
None! The SuperSaaS appointment scheduling system will work on any browser without plug-ins. It does use cookies and JavaScript technology; this is enabled by default on all browsers.
Q: I tried to sign up but didn't get the confirmation e-mail
Our messages sometimes get lost in spam filters. Things you can try: (1) check your spam folder, (2) wait a little while, it may still show up (3) sign up again with a different e-mail address.
Q: Can I use SuperSaaS to build a reservation system for a hotel or a Bed and Breakfast?
Yes, for a small hotel or Bed and Breakfast SuperSaaS will work fine. Please look at the accommodations tutorial that gives a detailed example on how to set this up.
Q: What does the name SuperSaaS mean?
SaaS is an acronym for "Software as a Service" and we aim to provide a Self-service site for commodity utilities, hence a supermarket for SaaS. Also, in computer science, a super class is a piece of software from which other programs are derived: you use this site to build software utilities for others to use.
Q: I would really like your site to do X. Can you implement it?
Feel free to submit a feature request. We do aim to give you maximum flexibility and we like to be many things to many people, but we cannot be everything to all people. Implementing highly specialized features for the benefit of a few users would degrade the user experience for others. So we only select features that would be useful to wide range of users.
Q: Can I convert the data that I have in custom application X to your scheduling service?
At the moment the import facilities are limited, only user information can be imported. We do intend to expand this functionality at a later time.
Q: Can I use my own domain name (“URL”) with my schedule instead of www.supersaas.com?
Yes, you can have your own domain name point to SuperSaaS, or a sub-domain such as "schedule.yourcompany.com". Instructions on how to set this up can be found in the "Custom URL" tutorial. In addition you can adapt the layout of your schedule to match your own site. Alternatively, you can run SuperSaaS inside a frame on your own site so it looks like it is integrated.
Q: I can make an appointment on my own calendar, but my users cannot
Your access settings may not be correct. The are two places to set the access level: The 'Access Control' page for your account determines who can sign up and the 'Configure Access' screen for each calendar determines who can make or change appointments. It is a good idea to log out as administrator and try the site as a regular user to see if it works as intended.
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